Delivery
- Most products are packed and shipped the same day, but no later than 3 days after receipt of payment, unless there are special circumstances, such as busy periods around Black Friday and the holidays. Feel free to leave a note if you need your order quickly or contact customer service.
- Handmade products, such as our 18 carat gold collection and the 'Sustainable choice items', have a delivery time of 40 days.
- Letterbox parcels are shipped free of charge within the Netherlands.
- Once we have packed your order and handed it over to DHL, you will receive an email containing your Track & Trace code.
- (Please note that sometimes emails from Zenvya may end up in your SPAM or Junk folder on Gmail. Please check this folder if you do not receive the email.)
- Zenvya always provides the Track & Trace code, with which you can track the location of your package. If something goes wrong, we are ready to help.
- Please note that Zenvya is not responsible for any delays caused by DHL such as strikes, busy holidays or other unforeseen circumstances.
What are the shipping costs?
- Netherlands, Belgium & Germany: free!
- France, England, Ireland, Poland, Italy and Austria €5.90 (Free shipping above €99)
- Other: € 11.90 (Free shipping above € 99)